Transparent AI Support
for Better Customer Experiences
Resolve tickets in seconds — not minutes. Every answer is sourced, scored, and explainable, so customers trust the AI and your team keeps full context across every channel.
- SOC 2 + GDPR ready
- Source-cited answers
- Live confidence scoring
- Triage0.1s
- Knowledge0.1s
- Policy0.6s
From inbound message to resolved ticket — in seconds
Advan handles the full support loop: ingest, reason, verify, resolve. Every step is observable, reversible, and shows you exactly why the AI chose its answer.
- RunningStep 01IngestEmail · Chat · Voice · SlackUnified inbox · channel auto-detected
- PendingStep 02ReasonSource-cited · scored
- PendingStep 03VerifyPolicy + redaction
- PendingStep 04ResolveReply + sync CRM
Your team stays in control — the AI just makes them faster
Advan drafts the answer, surfaces reasoning and confidence, suggests next-best actions, then hands control to your agent. One click to approve, one keystroke to rewrite.
- 11sFirst response−84% vs baseline
- 72%AI resolution+9pts qoq
- +0.22CSAT liftvs control
- Suggested replies in-line — never auto-sent on sensitive intents
- Agents edit, approve, or rewrite — every decision feeds the model
- Confidence + sources surfaced before send, not after
- Tag thread to CSM
- Schedule 24h follow-up
- Add to webhook-rotation runbook
One customer, one memory — across every channel
Conversations don’t reset when a customer switches from chat to email to a call. Advan keeps full context — entitlements, history, tone — wherever they reach you.
- Inbound emailWebhook timeout error
- Switched to chat+1 follow-up, same thread
- Voice callBilling question, no re-explain
- Resolved by Advan12s total agent time
Each agent starts from zero. Customer re-explains 3× → frustration, churn.
One memory across channels. Zero re-explains. −84% wait time.
An AI ops center where specialists collaborate in real time
Watch Advan’s autonomous agents triage, retrieve, gate, and escalate — coordinated by a policy-aware orchestrator with a human always one click away.
The AI you can explain to your CISO
Advan was built for regulated, high-stakes support. Transparency, traceability, and control are first-class — not bolt-ons.
Every answer is sourced
Each reply links to the exact doc, KB article, or ticket it came from. Click to inspect. Nothing is fabricated.
Confidence before send
Live confidence scoring with configurable thresholds. Low-confidence answers route to a human, not the customer.
Auditable by default
Full reasoning traces, prompts, retrievals, and policy decisions logged per ticket. Export to SIEM in one click.
Tenant-isolated
Your data never trains shared models. VPC peering, BYOK encryption, and EU/US residency options available.
Most AI support tools are a black box. Advan isn't.
See exactly where the answer came from, why the model is confident, and what happens when it isn't.
Questions teams ask before they ship
The short version of every conversation we have with VP Support, CISOs, and CX leaders.
See Advan resolve a ticket live, with sources
Book a 25-minute call. We'll walk through your real tickets and show the reasoning behind every answer.
- Live demo on your real tickets
- Source-cited answers from day one
- SOC 2 + GDPR · EU residency available